Shipping Policy ...

Carrier:

I only use NZ Post as I am in a rural location.  I use their tracked postage / courier service to both NZ urban and rural areas.

Costs:

I charge an NZD$9.50 flat rate shipping / courier fee to all areas of NZ, both urban and rural.

Amending Orders:

If you wish to amend an order, please email me on tina.desuza@gmail.com as soon as possible and we will work through it together.

Time Frames:

Manufacturing time is up to 5 working days, delivery times may be up to 5 working days. If you have a need for an item urgently, please let me know at checkout and I will do my best to expedite it. I'll confirm back to you if it can be done.

Shipping Locations:

I am shipping within NZ only at this time. If you are a potential international buyer, please contact me directly at tina.desuza@gmail.com before purchasing, and we can discuss.

Tracking:

All items are sent via tracked post / courier within NZ. An NZ Post tracking number will be emailed to you when your order has shipped.

Delivery Issues:

Please contact me directly at tina.desuza@gmail.com and let's sort it!

Returns:

I understand that it can be difficult to purchase jewellery online. If you would like to return an item for any reason, I will give you a 100% full refund excluding shipping costs.

Delays:

If there are any known delays, there will be a notification placed on the main website.